We retrieve your records from your old insurer, terminate the policy properly, and hand everything to your new cover. You don't have to deal with them. Australian, plain English, on the clock the law gives you.
Here's the thing
Retention calls. "Are you sure?" emails. Slow document handover. Pre-existing condition wrangles when you switch. Every step engineered to make you stay, or to make leaving feel like more trouble than it's worth.
Clean Break does the leaving for you. Properly. Documented. On the clock the law gives you.
What we do
Your old insurer has obligations under the General Insurance Code of Practice and the Privacy Act. Clean Break makes them keep them.
Your full claims history, every Certificate of Insurance, every pre-existing condition determination they have on file. So your new cover starts with the full picture, not gaps.
One formal letter that does three jobs: appoints us as your agent, requests your documents under the Code, and withdraws every marketing consent. No more retention calls.
If you choose, we send the retrieved records to your new insurer with the right policy reference attached. Continuity of cover, no re-keying, no weeks-long delays.
How it works
Your name, your old policy number, the basics about your pet. If you don't have your old policy number we can track it down.
Plain-English authority document. SMS one-time code to verify your identity. We email you a signed copy as soon as it's done.
Formal letter goes out the same day. We follow up automatically if your old insurer drags their feet. Code Governance Committee complaint if they miss the 30-day legal deadline. Documents arrive in your inbox.
Pricing
One-off charge, including GST. Pay once when we send the letter, not before.
Get started
Drop us a note with the basics and we'll come back within one business day. Or email us directly if you prefer.
If a form's not your thing, email us directly. Tell us what you're switching from and what you're switching to. We'll come back the same way.
📧 hello@getcleanbreak.com.auAustralian customers only for now. We're working with Australian insurers and Australian law.